Multi-device suites contain members who are:
programmed as Multi-Device users.
licensed collectively with a single Multi-device Suites license.
Multi-device suites differ from regular suites in the following ways:
All members, including the prime member, must have a Service Level of Multi-Device. (Regular suites members have a Service Level of Full Service or Trusted Service).
Shared Telephone Service (STS) is always enabled for the suite.
When one member of the suite is engaged in a call:
callers will receive a busy signal (in other words, One Busy All Busy is always enabled).
the other members of the group will be restricted to IP Device Only behavior (similar to Phone Locked activation for a regular set).
It is not possible to delete the suite while any one of its members is logged in as a hot desk user or external hot desk user (EHDU).
Announcements - a Call Coverage Service that can be assigned to the suite's prime member (using the User and Services Configuration form). If configured, announcements are played to the caller when queued to the requested group.
Multi-device Suites are not resilient. When the primary server goes down, the phones of the Multi-Device Suite members go into the LOCKED state.
IMPORTANT: Because Multi-device DNs in Multi-device user groups and suites cannot be called directly, emergency services personnel will be unable to place emergency callbacks to them. Follow the configuration and operational guidelines below to minimize the possibility of a mishandled emergency call:
Do not configure Multi-device DNs as CESID callback numbers. Use the Prime or Pilot number for the group or suite instead.
If the customer’s local state or provincial regulations require a unique CLI for each telephone, avoid Multi-device user groups or suites. Instead, provision conventional PRGs or suites and use Full Service DNs.
If the customer is using CESIDs to locate the physical location of the specific device within the Multi-device User Groups, care must be taken as the CESID will not necessarily equate to a dialable number in a Multi-device User Groups scenario.
Emergency Service calls from Cell/Mobile or any other off-system device should not be made through the MiVoice Business system, unless unavoidable. Calls from off-system devices should be made directly to the Emergency services so that the Emergency services personnel can locate the caller.
Allocate a Multi-device Suites license for each Multi-device Suite.
Multi-device
Suites form
Assign a prime DN as the suite pilot number.
Assign the suite members. Each
member must be programmed with a Multi-Device
Service Level in the User
and Services Configuration form.
(Optional) User
and Services Configuration
(
Assign and configure the required call coverage services.
All devices
None